1: OVERVIEW

• Victoria Healthcare Medical Development Joint Stock Company, the Victoria Healthcare General Clinic System, and its subsidiaries and affiliated companies (collectively, “Victoria Healthcare”) highly value your privacy and recognize the importance of protecting your personal data when you access the Victoria Healthcare website at victoriavn.com (the “Website”).
• This Cookie Policy explains how and why Victoria Healthcare uses Cookies and similar technologies when you access the Website, as well as how you can allow, block, and/or delete Cookies. This is intended to improve your experience on the Website, distinguish your device from those of other Website users, and help Victoria Healthcare provide Services to you more efficiently and promptly.
• Victoria Healthcare’s use of Cookies requires your prior, explicit, and specific consent before Cookies are installed on the device you use to access the Website, including but not limited to desktop computers, laptops, tablets, and smart mobile devices. Victoria Healthcare obtains your consent through a banner containing clear and accurate information about the purposes for which Cookies will be used, as well as information on how to refuse the use of Cookies.
• The first time you access the Website, a banner will appear informing you about the types of Cookies used by Victoria Healthcare on the Website and allowing you to accept or decline the use of Cookies. By confirming your consent according to the instructions provided in the banner, you also agree to the provisions of this Policy. If you do not agree to the use of Cookies, you may disable them by following the instructions provided in Section 4 of this Cookie Policy below.

2: DEFINITION OF COOKIES

Cookies are text files containing small amounts of information that can be stored. These cookies are downloaded to the device you use to access the website when you visit a particular site. While cookies do not reveal your identity to Victoria Healthcare, they enable Victoria Healthcare to recognize your device or remember your various actions on the site.

3: TYPES OF COOKIES USED

Victoria Healthcare uses various types of cookies on the Website to fulfill the following purposes:

• Essential Cookies: These cookies are necessary for the basic functioning of the Website and enable you to use Victoria Healthcare’s website features. Without these cookies—or if you do not consent to their operation—certain actions on the Website cannot be performed; for example, the function that remembers your selected medical service package.
• Analytical Cookies: These cookies enable the display of personalized products and services based on your navigation of the Website.
• User Behavior Cookies: These cookies allow Victoria Healthcare to track the sources, volume, and interactions of all visitors to the Website in order to improve your user experience.
• Social Media Cookies: These cookies allow you to share content with your preferred social media platforms. If you decline the use of these cookies, you may be unable to use these specific features.

4: DISABLING COOKIES

The Victoria Healthcare website is designed to function optimally with cookies enabled. However, you may disable cookies by: (i) declining to accept cookies upon your first visit to the website, in accordance with Section 1.4 of this Policy; or (ii) adjusting your web browser settings. Please note that doing so means you may lose access to certain website features and will not be able to fully utilize all the website’s capabilities. Be aware that for the website to perform basic functions—even if all cookies are disabled—a small amount of information will still be retrieved from your web browser to ensure your continued access to the site.

5: START AND END TIMES FOR THE PROCESSING OF CUSTOMER PERSONAL DATA VIA COOKIES

• Start time: From the moment you agree to accept cookies upon your first visit to the Website, in accordance with Section 4 of this Policy.
• End time: From the moment you disable cookies.

6: CHANGES TO THE COOKIE POLICY

Victoria Healthcare may amend or supplement this Cookie Policy at any time, depending on the purpose, scope, and content of the amendments. Victoria Healthcare recommends that you regularly check this Cookie Policy on the Website to stay informed of any changes. Your continued access to the Website constitutes acceptance of the updated version of the Cookie Policy.

7: CONTACT INFORMATION

If you have any questions regarding this Cookie Policy or matters related to the exercise of your rights and obligations under this Cookie Policy and applicable laws, you may contact Victoria Healthcare via the following channels:

• Send an email to: customercare@victoriavn.com
• Submit a question on the website: victoriavn.com